{"id":351090,"date":"2025-11-10T15:30:50","date_gmt":"2025-11-10T20:30:50","guid":{"rendered":"https:\/\/www.reviews.com\/?page_id=351090"},"modified":"2025-11-10T15:30:50","modified_gmt":"2025-11-10T20:30:50","slug":"liberty-mutual-review","status":"publish","type":"page","link":"https:\/\/www.reviews.com\/insurance\/companies\/liberty-mutual-review\/","title":{"rendered":"Liberty Mutual Insurance Review and Ratings (2025)"},"content":{"rendered":"            <span class=\"b-toc-anchor\" id=\"reviews-report\" title=\"Reviews Report\"><\/span>\n    \n\n\n<h3 class=\"wp-block-heading\">Reviews Report<\/h3>\n\n\n\n<ul class=\"is-style-blog-list\">\n<li>Liberty Mutual offers auto and home insurance in all 50 states and Washington, D.C., and remains a top national carrier by market share. According to the NAIC Market Share Report (data year 2024, published 2025), Liberty Mutual Group is the No. 6 U.S. property\/casualty insurer with about 4.4% of direct premiums written; in personal auto it holds roughly 4.3% (about No. 7), and in homeowners it\u2019s around No. 4 with ~6%+ share (<a href=\"https:\/\/content.naic.org\">NAIC<\/a>; <a href=\"https:\/\/www.iii.org\/fact-statistic\/facts-statistics-auto-insurance\">Insurance Information Institute<\/a>; <a href=\"https:\/\/www.spglobal.com\/marketintelligence\/en\/news-insights\/latest-news-headlines\">S&amp;P Global Market Intelligence<\/a>).<\/li>\n\n\n\n<li>The company sells numerous types of insurance and savings programs, including usage-based options. Liberty Mutual RightTrack offers an enrollment credit and a behavior-based discount that can be significant (state\/eligibility rules apply), and ByMile is a pay-per-mile program for low-mileage drivers available only in select states (<a href=\"https:\/\/www.libertymutual.com\/righttrack\">Liberty Mutual RightTrack<\/a>; <a href=\"https:\/\/www.bankrate.com\">Bankrate<\/a>; <a href=\"https:\/\/www.nerdwallet.com\">NerdWallet<\/a>).<\/li>\n\n\n\n<li>For independent benchmarks, J.D. Power\u2019s 2025 insurance studies show mixed visibility: Liberty Mutual was not publicly listed among top performers in the 2025 Auto Claims or 2025 Property Claims press releases; detailed brand scores require a subscription. Digital UX results in the 2025 U.S. Insurance Digital Experience Study also did not publicly name Liberty Mutual among top performers (<a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-auto-claims-satisfaction-study\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">Auto Claims<\/a>; <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-property-claims-satisfaction-study\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">Property Claims<\/a>; <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-insurance-digital-experience-study\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">Digital Experience Study<\/a>).<\/li>\n<\/ul>\n\n\n\n<p>Liberty Mutual Insurance was <a href=\"https:\/\/www.libertymutual.com\">founded in 1912<\/a> and is headquartered in Boston. Based on NAIC\u2019s latest Market Share Report for property\/casualty insurers (data year 2024, released 2025), Liberty Mutual Group writes about 4.4% of U.S. P\/C premiums (rank No. 6). It holds roughly 4.3% of the personal auto market (about No. 7 nationally) and around 6.0%\u20136.3% of homeowners (about No. 4). These figures reflect ongoing portfolio adjustments in catastrophe-exposed and underperforming personal lines while maintaining scale across personal and commercial segments (<a href=\"https:\/\/content.naic.org\">NAIC<\/a>; <a href=\"https:\/\/www.iii.org\/fact-statistic\/facts-statistics-auto-insurance\">III<\/a>; <a href=\"https:\/\/www.spglobal.com\/marketintelligence\/en\/news-insights\/latest-news-headlines\">S&amp;P Global Market Intelligence<\/a>). Auto and home coverage is available in <a href=\"https:\/\/www.libertymutual.com\/site-map\">all 50 states and Washington, D.C.<\/a> Reviews.com analyzed Liberty Mutual\u2019s auto, home, and life insurance with current independent benchmarks, program details, and regulatory context to help you decide if the carrier fits your needs.<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"overview\" title=\"Overview\"><\/span>\n    \n\n\n<h2 class=\"wp-block-heading\">Liberty Mutual Insurance Overview<\/h2>\n\n\n\n<figure class=\"wp-block-table table table-striped table-bordered table--bordered-top\"><table><tbody><tr><td><br><\/td><td><strong>Auto insurance<\/strong><\/td><td><strong>Home insurance<\/strong><\/td><td><strong>Life insurance<\/strong><\/td><\/tr><tr><td><strong>J.D. Power Customer Satisfaction Score*<\/strong><\/td><td>2025 study: not publicly listed among top performers<\/td><td>2025 study: not publicly listed among top performers<\/td><td>Not rated (issued by partners)<\/td><\/tr><tr><td><strong>AM Best Financial Strength<\/strong><\/td><td>A (Excellent)<\/td><td>A (Excellent)<\/td><td>A (Excellent)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>*Latest benchmarks: J.D. Power\u2019s 2025 <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-auto-claims-satisfaction-study\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">Auto Claims Satisfaction Study<\/a>, <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-property-claims-satisfaction-study\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">Property Claims Satisfaction Study<\/a>, and 2025 <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-insurance-digital-experience-study\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">U.S. Insurance Digital Experience Study<\/a>; detailed brand scores (including Liberty Mutual) are available via subscription or licensed media. The <a href=\"https:\/\/www.jdpower.com\">Individual Life Insurance Study<\/a> applies to issuing life insurers; Liberty Mutual is not rated because its life policies are issued by partner carriers. For study methodology and scoring on a 1,000\u2011point scale, see J.D. Power\u2019s <a href=\"https:\/\/www.jdpower.com\">ratings overview<\/a>.<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"auto\" title=\"Auto Insurance\"><\/span>\n    \n\n\n<h2 class=\"wp-block-heading\">Liberty Mutual Auto Insurance<\/h2>\n\n\n\n<p>Liberty Mutual is one of the country\u2019s larger auto insurers by market share (about No. 7 nationally). If you\u2019re seeking flexible policy customization, the company advertises a wide range of options. Liberty Mutual\u2019s <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.libertymutual.com\/vehicle\/auto-insurance\/coverage\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">coverage offerings<\/a> include Loan\/Lease (GAP), Mexico car insurance, New Car Replacement, Original Parts Replacement, Rental Car Reimbursement, 24\u2011Hour Roadside Assistance, and a Lifetime Repair Guarantee through its network. For savings and pricing personalization, the RightTrack telematics program provides an enrollment credit and a behavior\u2011based discount that can be substantial depending on driving and state rules, while ByMile is a pay\u2011per\u2011mile option for low\u2011mileage drivers offered only in select states (<a href=\"https:\/\/www.libertymutual.com\/righttrack\">RightTrack<\/a>; <a href=\"https:\/\/www.bankrate.com\">Bankrate<\/a>; <a href=\"https:\/\/www.nerdwallet.com\">NerdWallet<\/a>). Better Car Replacement is emphasized far less today and third\u2011party reviewers note availability may be limited or vary by state, so confirm during your quote (<a href=\"https:\/\/www.bankrate.com\">Bankrate<\/a>; <a href=\"https:\/\/www.nerdwallet.com\">NerdWallet<\/a>).<\/p>\n\n\n\n<p>Recent third\u2011party benchmarks are mixed. In J.D. Power\u2019s 2025 U.S. Auto Claims Satisfaction Study, Liberty Mutual was not publicly listed among the top performers; detailed brand scores are subscriber\u2011only. Likewise, in the 2025 <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-insurance-digital-experience-study\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">U.S. Insurance Digital Experience Study<\/a>, Liberty Mutual was not publicly named among the leaders in digital shopping or servicing experiences (<a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-auto-claims-satisfaction-study\">Auto Claims<\/a>).<\/p>\n\n\n\n<p><strong>Strengths: <\/strong>Broad optional add\u2011ons and multiple programs to personalize price and coverage (e.g., RightTrack telematics and ByMile pay\u2011per\u2011mile in eligible states). Large product suite enables bundling. In a high\u2011rate environment, telematics adoption is rising industry\u2011wide as a savings lever, and Liberty Mutual actively markets these programs (<a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2024-us-insurance-shopping-study\">J.D. Power Insurance Shopping Study<\/a>; <a href=\"https:\/\/www.libertymutual.com\/righttrack\">RightTrack<\/a>).<\/p>\n\n\n\n<p><strong>Restrictions:<\/strong> Liberty Mutual was not publicly listed among top performers in J.D. Power\u2019s 2025 claims and digital experience press releases. Availability and pricing can vary by state, especially in catastrophe\u2011exposed regions where many insurers are adjusting appetite and rates amid elevated storm losses and evolving regulation (<a href=\"https:\/\/www.ncei.noaa.gov\/access\/billions\/\">NOAA Billion\u2011Dollar Disasters<\/a>; <a href=\"https:\/\/www.insurance.ca.gov\">California DOI reforms<\/a>). Telematics and AI\u2011driven pricing\/claims tools are also subject to tighter governance expectations from regulators, emphasizing fairness and transparency (<a href=\"https:\/\/content.naic.org\">NAIC AI Model Bulletin<\/a>; <a href=\"https:\/\/doi.colorado.gov\">Colorado AI\/algorithms regulation<\/a>).<\/p>\n\n\n\n<p><strong>Discounts: <\/strong>Liberty Mutual lists numerous <a href=\"https:\/\/www.libertymutual.com\/vehicle\/auto-insurance\/discounts\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">car insurance discounts<\/a>, including multi\u2011policy, multi\u2011car, homeowner, good student, military\/affinity, safe\/violation\u2011free driving, and payment\/paperless savings. RightTrack adds a telematics\u2011based discount opportunity on top of traditional savings, while ByMile can benefit drivers who put significantly fewer miles on the road. Exact amounts and eligibility vary by state and program (<a href=\"https:\/\/www.libertymutual.com\/righttrack\">RightTrack<\/a>; <a href=\"https:\/\/www.bankrate.com\">Bankrate<\/a>; <a href=\"https:\/\/www.nerdwallet.com\">NerdWallet<\/a>).<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"home\" title=\"Home Insurance\"><\/span>\n    \n\n\n<h2 class=\"wp-block-heading\">Liberty Mutual Home Insurance<\/h2>\n\n\n\n<p>Liberty Mutual home insurance is available nationwide, including states with elevated catastrophe risk. The product lineup is conventional (dwelling, personal property, liability) with add\u2011ons such as water backup\/sump overflow in many states, and related options for condo, renters, landlord, and mobile home coverage. Market conditions remain challenging: the U.S. recorded a high number of billion\u2011dollar weather events recently, and California has updated rules to allow catastrophe models and certain reinsurance costs in rate filings\u2014changes that may influence availability and pricing as carriers seek rate adequacy (<a href=\"https:\/\/www.ncei.noaa.gov\/access\/billions\/\">NOAA<\/a>; <a href=\"https:\/\/www.insurance.ca.gov\">California DOI property insurance reforms<\/a>).<\/p>\n\n\n\n<p>As with auto, Liberty Mutual was not publicly listed among top performers in J.D. Power\u2019s 2025 U.S. Property Claims Satisfaction Study, though complete brand scores are available only to subscribers (<a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-property-claims-satisfaction-study\">J.D. Power Property Claims<\/a>).<\/p>\n\n\n\n<p><strong>Strengths:<\/strong> Nationwide availability with multiple related property products (homeowners, condo, renters, landlord, mobile home) and bundling opportunities. Top\u2011five national scale in homeowners (~6%+ market share) supports broad servicing and network reach (<a href=\"https:\/\/www.spglobal.com\/marketintelligence\/en\/news-insights\/latest-news-headlines\">S&amp;P Global Market Intelligence<\/a>).<\/p>\n\n\n\n<p><strong>Restrictions:<\/strong> Endorsements and availability vary by state; some higher\u2011risk geographies may see tighter underwriting or higher rates due to catastrophe exposure and reinsurance costs. Not publicly listed among top performers in J.D. Power\u2019s latest property claims results (<a href=\"https:\/\/www.ncei.noaa.gov\/access\/billions\/\">NOAA<\/a>; <a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-property-claims-satisfaction-study\">J.D. Power<\/a>).<\/p>\n\n\n\n<p><strong>Discounts:<\/strong> Liberty Mutual advertises several <a href=\"https:\/\/www.libertymutual.com\/property\/homeowners-insurance\/discounts\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener nofollow\" class=\"achor-toggles\">home insurance discounts<\/a>, such as claims\u2011free, paperless, early shopper, and multi\u2011policy. Amounts and eligibility differ by state.<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"life\" title=\"Life Insurance\"><\/span>\n    \n\n\n<h2 class=\"wp-block-heading\">Liberty Mutual Life Insurance<\/h2>\n\n\n\n<p>Liberty Mutual markets life insurance through partner carriers rather than underwriting it directly. In 2018, Liberty Mutual exited life insurance manufacturing, with Lincoln Financial acquiring Liberty Life Assurance Company of Boston (group benefits) and Protective Life reinsuring\/acquiring the individual life and annuity business (<a href=\"https:\/\/www.lfg.com\">Lincoln Financial<\/a>; <a href=\"https:\/\/www.businesswire.com\">Business Wire<\/a>).<\/p>\n\n\n\n<p><strong>Strengths: <\/strong>For shoppers who prefer a single brand touchpoint, Liberty Mutual\u2019s site provides access to partner\u2011issued life insurance. As of 2025, term life shoppers are routed to TruStage, with policies issued by CMFG Life Insurance Company; quotes, underwriting, and servicing occur with the issuing carrier (<a href=\"https:\/\/www.libertymutual.com\/life-insurance\">Liberty Mutual \u2013 Life insurance<\/a>; <a href=\"https:\/\/www.libertymutual.com\">Liberty Mutual \u2013 Term life<\/a>; <a href=\"https:\/\/www.trustage.com\">TruStage<\/a>).<\/p>\n\n\n\n<p><strong>Restrictions: <\/strong>Because Liberty Mutual does not underwrite individual life insurance, it is not scored in J.D. Power\u2019s life insurance satisfaction studies; customer experience and claims outcomes depend on the partner carrier issuing the policy (<a href=\"https:\/\/www.jdpower.com\">J.D. Power ratings overview<\/a>).<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"faqs\" title=\"Frequently Asked Questions\"><\/span>\n    \n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n<div id=\"block_626851ac4ab4f\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">Is Liberty Mutual a good car insurance company?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">It depends on your needs. Liberty Mutual is a top-10 national P\/C group by market share and about the No. 7 personal auto writer, offering many ways to customize coverage and price. Programs like RightTrack telematics (enrollment credit plus a behavior-based discount; availability varies) and ByMile pay-per-mile in select states can materially change your premium if you qualify. In J.D. Power\u2019s 2025 claims benchmarks, Liberty Mutual was not publicly listed among top performers (brand-level scores require subscription), and its digital experience was also not among the publicly named leaders in the 2025 study. However, acquisitions like <\/span><a href=\"https:\/\/www.libertymutualgroup.com\/about-lm\/news\/articles\/liberty-mutual-insurance-completes-acquisition-state-auto-group\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">State Auto<\/span><\/a><span style=\"font-weight: 400;\"> expanded distribution and product reach, and usage-based options align with broader shopping trends for savings in a high-rate market (<\/span><a href=\"https:\/\/content.naic.org\/research\/reports\/market-share-reports\">NAIC<\/a><span style=\"font-weight: 400;\">; <\/span><a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-auto-claims-satisfaction-study\">J.D. Power Auto Claims 2025<\/a><span style=\"font-weight: 400;\">; <\/span><a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-insurance-digital-experience-study\">J.D. Power Digital Experience 2025<\/a><span style=\"font-weight: 400;\">).<\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_626851c64ab50\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">Does Liberty Mutual have an app?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">Yes. Liberty Mutual has a mobile app for policy servicing and claims (e.g., ID cards, bill pay, FNOL, status). The app is well-rated on both the <\/span><a href=\"https:\/\/apps.apple.com\/us\/app\/liberty-mutual-mobile\/id397404511\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">App Store<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.lmig.pm.internet.mobile.android.libertymutual&amp;hl=en_US&amp;gl=US\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Google Play<\/span><\/a><span style=\"font-weight: 400;\">. In J.D. Power\u2019s 2025 U.S. Insurance Digital Experience Study, Liberty Mutual was not publicly named among the top-performing carriers for digital shopping or servicing, though full scores are subscriber-only. J.D. Power measures digital satisfaction on a 1,000-point scale across tasks like quote\/bind, billing, and claims (<\/span><a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2025-us-insurance-digital-experience-study\">2025 Digital Experience Study<\/a><span style=\"font-weight: 400;\">).<\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_626851ea4ab51\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">How do I get a quote from Liberty Mutual?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">Liberty Mutual offers online quotes for auto and home, phone support at 1-844-411-9591, and access through local agents. During an auto quote, you may be invited to enroll in RightTrack (state rules apply), and low-mileage drivers in eligible states can explore ByMile. For life insurance, Liberty Mutual will direct you to a partner site (e.g., TruStage) where the policy is issued and serviced by the partner carrier (<\/span><a href=\"https:\/\/www.libertymutual.com\/righttrack\">RightTrack<\/a><span style=\"font-weight: 400;\">; <\/span><a href=\"https:\/\/www.libertymutual.com\/life-insurance\">Liberty Mutual \u2013 Life insurance<\/a><span style=\"font-weight: 400;\">).<\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Reviews Report Liberty Mutual Insurance was founded in 1912 and is headquartered in Boston. Based on NAIC\u2019s latest Market Share Report for property\/casualty insurers (data year 2024, released 2025), Liberty Mutual Group writes about 4.4% of U.S. P\/C premiums (rank No. 6). It holds roughly 4.3% of the personal auto market (about No. 7 nationally) [&hellip;]<\/p>\n","protected":false},"author":345,"featured_media":361261,"parent":364150,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-refresh-spr.php","meta":[],"categories":[28608],"tags":[25609],"post_author":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Liberty Mutual Insurance Review and Ratings (2025) - Reviews.com<\/title>\n<meta name=\"description\" content=\"Liberty Mutual life insurance reviews show a financially stable company with a variety of policies and riders available to customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.reviews.com\/insurance\/companies\/liberty-mutual-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Liberty Mutual Insurance Review and Ratings (2025) - 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