{"id":324057,"date":"2025-11-10T15:48:12","date_gmt":"2025-11-10T20:48:12","guid":{"rendered":"https:\/\/www.reviews.com\/?page_id=250014"},"modified":"2025-11-10T15:48:12","modified_gmt":"2025-11-10T20:48:12","slug":"usaa-review","status":"publish","type":"page","link":"https:\/\/www.reviews.com\/insurance\/renters\/usaa-review\/","title":{"rendered":"USAA Renters Insurance Review"},"content":{"rendered":"\n\n\n<p>USAA <a href=\"https:\/\/www.reviews.com\/insurance\/renters\/best\/\">renters insurance<\/a> coverage remains a top choice for eligible members, with replacement cost personal property coverage, broad protections, and uncommon inclusion of flood and earthquake coverage. However, only military service members, veterans and their immediate family members qualify for coverage with this company. With wide-ranging coverage options, competitive pricing for many households and strong service, keep reading for our up-to-date review of USAA renters insurance.<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"overview\" title=\"USAA Renters Insurance Overview\"><\/span>\n    \n\n\n<section id=\"block_5f9b007ac4071\" class=\"block b-stats-overview\">\n    <h2 class=\"b-stats-overview-title\">USAA Renters Insurance Overview<\/h2>\n    <div class=\"b-stats-overview-grid\">\n                <div class=\"b-stats-overview-grid-item\">\n            <div class=\" b-stats-overview-grid-item-title\">\n                In business since\n                            <\/div>\n\n            <span class=\"b-stats-overview-grid-item-value\">1922<\/span>\n        <\/div>\n                <div class=\"b-stats-overview-grid-item\">\n            <div class=\"tooltip b-stats-overview-grid-item-title\">\n                J.D. Power Score\n                                    <span class=\"tooltip-content\">J.D. Power scores are based on surveys for customer satisfaction and product quality.<\/span>\n                            <\/div>\n\n            <span class=\"b-stats-overview-grid-item-value\">881\/1,000<\/span>\n        <\/div>\n                <div class=\"b-stats-overview-grid-item\">\n            <div class=\"tooltip b-stats-overview-grid-item-title\">\n                A.M. Best Financial Strength Rating\n                                    <span class=\"tooltip-content\">AM Best rates insurance providers creditworthiness. Ratings are  based on the provider\u2019s ability to follow through with a payout when a consumer files a claim.<\/span>\n                            <\/div>\n\n            <span class=\"b-stats-overview-grid-item-value\">A++<\/span>\n        <\/div>\n                <div class=\"b-stats-overview-grid-item\">\n            <div class=\" b-stats-overview-grid-item-title\">\n                States served\n                            <\/div>\n\n            <span class=\"b-stats-overview-grid-item-value\">50<\/span>\n        <\/div>\n            <\/div>\n<\/section>\n\n\n\n<p>Overall, USAA maintains a strong reputation among renters. Recent independent benchmarks report high customer satisfaction in the renters segment of J.D. Power\u2019s U.S. Home Insurance Study (USAA is not rank-eligible due to restricted membership) and fewer-than-expected complaints in NAIC\u2019s Homeowners line (which includes renters\/HO-4) for several USAA underwriting companies. External profiles such as the <a href=\"https:\/\/www.bbb.org\/us\/tx\/san-antonio\/profile\/insurance-companies\/usaa-0825-23452\">Better Business Bureau<\/a> and <a href=\"https:\/\/today.yougov.com\/topics\/finance\/explore\/brand\/USAA\">YouGov<\/a> offer additional context on brand perception.  <\/p>\n\n\n\n<section id=\"block_5f9b0117c4076\" class=\"block b-pro-cons\">\n            \n<div class=\"b-pro-cons__wrapper\">\n    <h4 class=\"b-pro-cons__title b-pro-cons__title--important\"> PROS<\/h4>\n    <ul class=\"b-pro-cons__list b-pro-cons__list--pros\">\n                                <li class=\"b-pro-cons__list-item b-pro-cons__list-item-expandable\">\n                <span class=\"b-pro-cons__list-item-title\">Customer service<\/span>\n\n                                    <span class=\"b-pro-cons__list-item-desc\">USAA offers outstanding customer service with friendly agents and claims representatives<\/span>\n                            <\/li>\n                                        <li class=\"b-pro-cons__list-item b-pro-cons__list-item-expandable\">\n                <span class=\"b-pro-cons__list-item-title\">Coverage<\/span>\n\n                                    <span class=\"b-pro-cons__list-item-desc\">USAA\u2019s renters insurance policies include comprehensive coverage for your belongings and liabilities, which provides for flood and earthquake insurance<\/span>\n                            <\/li>\n                                        <li class=\"b-pro-cons__list-item b-pro-cons__list-item-expandable\">\n                <span class=\"b-pro-cons__list-item-title\">Affordable rates<\/span>\n\n                                    <span class=\"b-pro-cons__list-item-desc\">USAA\u2019s renters insurance premiums start at just $10 per month<\/span>\n                            <\/li>\n                <\/ul>\n<\/div>\n    \n            \n<div class=\"b-pro-cons__wrapper\">\n    <h4 class=\"b-pro-cons__title b-pro-cons__title--important\"> CONS<\/h4>\n    <ul class=\"b-pro-cons__list b-pro-cons__list--cons\">\n                                <li class=\"b-pro-cons__list-item b-pro-cons__list-item-expandable\">\n                <span class=\"b-pro-cons__list-item-title\">Limited availability<\/span>\n\n                                    <span class=\"b-pro-cons__list-item-desc\">You must be a service member, veteran or close family member to get coverage<\/span>\n                            <\/li>\n                                        <li class=\"b-pro-cons__list-item b-pro-cons__list-item-expandable\">\n                <span class=\"b-pro-cons__list-item-title\">Few discounts<\/span>\n\n                                    <span class=\"b-pro-cons__list-item-desc\">USAA doesn\u2019t offer as many discounts as some other renters insurance companies<\/span>\n                            <\/li>\n                <\/ul>\n<\/div>\n    <\/section>\n\n\n            <span class=\"b-toc-anchor\" id=\"highlights\" title=\"USAA Highlights\"><\/span>\n    \n\n                \n<section id=\"block_5f9b0207c407c\" class=\"block b-highlights-tabs\">\n    <h2 class=\"b-highlights-tabs__title\">USAA Highlights<\/h2>\n    \n    <div class=\"b-highlights-tabs__tabs-list\">\n        <div class=\"b-highlights-tabs__tabs-list-nav\">\n                            <div class='b-highlights-tabs__tabs-list-nav-item active' data-index=\"1\"> Pricing <\/div>\n                            <div class='b-highlights-tabs__tabs-list-nav-item ' data-index=\"2\"> Coverage <\/div>\n                            <div class='b-highlights-tabs__tabs-list-nav-item ' data-index=\"3\"> Customer Experience <\/div>\n                            <div class='b-highlights-tabs__tabs-list-nav-item ' data-index=\"4\"> Deals, discounts, and add-ons  <\/div>\n                    <\/div>\n\n        <div class=\"swiper-container\">\n            <div class=\"swiper-wrapper\">\n                                                        <div class=\"swiper-slide b-highlights-tabs__slide\">\n                        <div class=\"b-highlights-tabs__slide-content\" data-title=\"Pricing\">\n                            \n                                                            <div class=\"b-highlights-tabs__slide-content-alt-description\">\n                                    <p><span style=\"font-weight: 400;\">USAA claims that its renters insurance policies start at just $10 per month. However, the actual rate you\u2019ll pay depends on several factors, some you can control, and others you can\u2019t. For example, your state, neighborhood, age and claims history are used to calculate your rate. Insurance companies also look at your credit score, the amount of coverage you want, the value of your personal belongings and your chosen deductible. The cost of renters insurance is different for everyone based on their unique circumstances.<\/span><\/p>\n\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                                                        <div class=\"swiper-slide b-highlights-tabs__slide\">\n                        <div class=\"b-highlights-tabs__slide-content\" data-title=\"Coverage\">\n                            \n                                                            <div class=\"b-highlights-tabs__slide-content-alt-description\">\n                                    <p><span style=\"font-weight: 400;\">USAA renters insurance covers liability, personal property and additional living expenses coverage. Its website states that items eligible for repairs or replacement in the event of theft include electronics, clothes, silverware, phones, jewelry, bicycles, military equipment, furs, hearing aids and much more. Renters insurance coverage does not include items that are lost, accidentally damaged or devalued as a result of wear and tear. To figure out the value of your assets, create a home inventory with a list of your belongings and their original cost, and set your coverage limit based on that amount.<\/span><\/p>\n\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                                                        <div class=\"swiper-slide b-highlights-tabs__slide\">\n                        <div class=\"b-highlights-tabs__slide-content\" data-title=\"Customer Experience\">\n                            \n                                                            <div class=\"b-highlights-tabs__slide-content-alt-description\">\n                                    <p><span style=\"font-weight: 400;\">USAA has a great customer experience and highly-rated claims handling. In <\/span><a href=\"https:\/\/www.jdpower.com\/business\/press-releases\/2020-us-property-claims-satisfaction-study\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">J.D. Power\u2019s 2020 U.S. Property Claims Satisfaction Study<\/span><\/a><span style=\"font-weight: 400;\">, USAA took the top spot, with a score of 904\/1,000. Renters can file a claim online or through the mobile app 24\/7, making the experience quick and easy. Applying for a policy through USAA is simple, as well.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Along with its customer satisfaction score, we also looked at USAA\u2019s customer complaints using the <\/span><a href=\"https:\/\/www.naic.org\/cis_refined_results.htm?TABLEAU=CIS_COMPLAINTS&amp;COCODE=25968&amp;:refresh\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">NAIC Customer Complaint Index<\/span><\/a><span style=\"font-weight: 400;\">. In 2020, USAA received lower-than-average complaints in the industry for property insurance, meaning you\u2019re likely to have a good experience with the company if you qualify for coverage.<\/span><\/p>\n\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                                                        <div class=\"swiper-slide b-highlights-tabs__slide\">\n                        <div class=\"b-highlights-tabs__slide-content\" data-title=\"Deals, discounts, and add-ons \">\n                            \n                                                            <div class=\"b-highlights-tabs__slide-content-alt-description\">\n                                    <p><span style=\"font-weight: 400;\">For the most part, USAA\u2019s renters insurance discounts are relatively standard. It includes common offerings like insurance bundling, <\/span><a href=\"https:\/\/www.reviews.com\/home\/smart-home\/automation-guide-for-renters\/\"><span style=\"font-weight: 400;\">safety device installation<\/span><\/a><span style=\"font-weight: 400;\"> and claims-free discounts, which become progressively more rewarding the longer you go without making a claim. Compared to other insurance providers, USAA offers fewer discounts, but the premiums are already affordable. USAA doesn\u2019t typically offer any deals or promotions.<\/span><\/p>\n\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"swiper-navigation-wrapper-refresh\">\n                <div class=\"swiper-button-prev\"><\/div>\n                <div class=\"swiper-pagination\"><\/div>\n                <div class=\"swiper-button-next\"><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Methodology<\/strong><\/h2>\n\n\n\n<p>For this USAA renters insurance review, we evaluated the company based on its customer rating and experience, financial stability, and coverage. To compare renters insurance companies across the board, we calculated a Reviews.com score based on the following:<\/p>\n\n\n\n<ul><li>Customer Ratings\u2013 We reference J.D. Power\u2019s U.S. Home Insurance Study (renters segment) 1,000-point satisfaction scores; note that USAA is often not rank-eligible due to restricted membership.<\/li><li>Coverage\u2013 As there isn\u2019t one company to fit everyone\u2019s needs, we evaluated companies by the amount of coverage options available and add-ons available.&nbsp;<\/li><li>Confidence\u2013 It is extremely important for insurance companies to fulfill customers\u2019 claims. Companies with sound financial strength will not have issues paying out claims, regardless of the amount. However, companies with weak financial strength might not be able to pay out claims. We measured this using AM Best.<\/li><li>Customer Experience\u2013 The amount of complaints a company receives is an indicator of the overall customer experience as it expresses dissatisfaction. We base this measure on the NAIC Consumer Complaint Index for the Homeowners line (which includes renters\/HO-4).<\/li><\/ul>\n\n\n            <span class=\"b-toc-anchor\" id=\"competition\" title=\"The Competition\"><\/span>\n    \n\n\n<figure class=\"wp-block-table table table-striped table-bordered table--bordered-top\"><table class=\"\"><tbody><tr><td><strong>Company<\/strong><\/td><td><strong>Reviews.com Score<\/strong><\/td><td><a href=\"https:\/\/www.ambest.com\/\"><strong>AM Best Financial Strength Rating<\/strong><\/a><\/td><td><strong>J.D. Power <\/strong><strong>Renters<\/strong><strong> Score<\/strong><strong>(On a&nbsp; 1,000-point scale)<\/strong><br><br><\/td><td><a href=\"https:\/\/content.naic.org\"><strong>NAIC Customer Complaint<\/strong><\/a><strong>s<\/strong><\/td><\/tr><tr><td><strong>USAA Renters Insurance<\/strong><\/td><td> 3.8\/5<\/td><td>A++<\/td><td>Not rank eligible; among highest<\/td><td>Fewer complaints than average<\/td><\/tr><tr><td><strong>Geico<\/strong><\/td><td>2.8\/5<\/td><td>A++<\/td><td>N\/A<\/td><td>See NAIC index<\/td><\/tr><tr><td><strong>State Farm<\/strong><\/td><td>3.3\/5<\/td><td>A++<\/td><td>N\/A<\/td><td>See NAIC index<\/td><\/tr><tr><td><strong>American Family<\/strong><\/td><td>3.75\/5<\/td><td>A<\/td><td>N\/A<\/td><td>See NAIC index<\/td><\/tr><tr><td><strong>Erie<\/strong><\/td><td>4.75\/5<\/td><td>A+<\/td><td>N\/A<\/td><td>See NAIC index<\/td><\/tr><tr><td><strong>Allstate<\/strong><\/td><td>3.5\/5<\/td><td>A+<\/td><td>N\/A<\/td><td>See NAIC index<\/td><\/tr><tr><td><strong>Lemonade<\/strong><\/td><td><strong>2.7\/5<\/strong><\/td><td>N\/A<\/td><td>N\/A<\/td><td>See NAIC index<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><em>*Key satisfaction and complaint references updated through 2024\u20132025; see linked sources for current figures.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>USAA vs. Geico<\/strong><\/h2>\n\n\n\n<p>USAA and Geico are both known for offering affordable renters insurance policies. In recent independent benchmarks, USAA again posts one of the highest satisfaction scores in the renters segment of J.D. Power\u2019s U.S. Home Insurance Study but is not rank-eligible due to its restricted membership. USAA also offers broader standard coverage for eligible members, including flood and earthquake protection.<\/p>\n\n\n\n<p>However, we found that Geico offers more <a href=\"https:\/\/www.geico.com\/information\/aboutinsurance\/renters\/insights\/endorsements\/\">add-on policies<\/a> than USAA. Geico customers can supplement their renters insurance policy with incidental business liability coverage, business merchandise coverage, replacement cost coverage and a few others.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>USAA vs. State Farm<\/strong><\/h2>\n\n\n\n<p>State Farm is another top-rated renters insurance company. State Farm also scores well in J.D. Power\u2019s U.S. Home Insurance Study, but USAA generally achieves one of the highest renters-segment satisfaction scores (not rank-eligible due to membership limits). One thing we like about State Farm is that it offers a variety of tools and resources to help renters figure out <a href=\"https:\/\/www.reviews.com\/insurance\/renters\/what-does-renters-insurance-cover\/\">what renters insurance covers<\/a>, <a href=\"https:\/\/www.reviews.com\/insurance\/renters\/why-you-need-renters-insurance\/\">why you need it<\/a> and how much coverage you need. USAA\u2019s website is helpful, but not as comprehensive.&nbsp;<\/p>\n\n\n\n<p>State Farm\u2019s renters insurance coverage is similar to USAA\u2019s, but it doesn\u2019t include earthquake or flood insurance. However, renters who have a cat or dog can add pet coverage to their policy, which isn\u2019t an option with USAA.<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"bottom\" title=\"The Bottom Line\"><\/span>\n    \n\n\n<h2 class=\"wp-block-heading\">The Bottom Line<\/h2>\n\n\n\n<p>USAA\u2019s renters insurance is regarded among the best in the industry. The list of personal belongings that its standard policy covers is comprehensive, and personal property is typically covered at replacement cost. Notably, USAA includes flood and earthquake coverage in its standard renters policy\u2014an uncommon perk among major insurers\u2014making it a great option for <a href=\"https:\/\/www.reviews.com\/insurance\/renters\/student-guide-to-renting\/\">students<\/a>, adults and families alike.<\/p>\n\n\n\n<p>The major catch with such an enticing policy is that users only qualify for USAA if they or their immediate family members are veterans or service members in the military. Assuming this is the case, the combination of claims processes, financial stability and overall customer satisfaction makes USAA renters insurance a great choice for any renter.<\/p>\n\n\n            <span class=\"b-toc-anchor\" id=\"questions\" title=\"FAQ\"><\/span>\n    \n\n\n<h2 class=\"wp-block-heading\">USAA Renters Insurance FAQ<\/h2>\n\n\n<div id=\"block_5f9b049ec4081\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">What other property insurance does USAA offer?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">In addition to renters insurance, USAA also offers homeowners and condo insurance. If you bundle multiple property insurance policies with USAA, you could save money on your premiums. <\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_5f9b04abc4082\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">How much renters insurance do I need?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">As a rule of thumb, you should have enough personal property insurance to cover your personal belongings&#8217; value and enough liability insurance to cover the value of your assets (income, savings accounts, retirement accounts, etc).<\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_5f9b04b9c4083\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">Where is USAA Renters Insurance coverage available?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">USAA renters insurance is available in all 50 states, so you can get coverage no matter where you live. It also makes it easy to keep your policy if you move states.<\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_5f9b04c9c4084\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">How does USAA underwrite its renters insurance policies?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">USAA underwrites its own renters insurance policies. The company assumes your full risk and pays you directly if you file a covered claim.<\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div id=\"block_5f9b04d6c4085\" class=\"block b-accordion\" data-js=\"b-accordion\">\n    <div class=\"b-accordion__container\">\n        <div class=\"b-accordion__header\">\n            <a href=\"#\" class=\"b-accordion__title\" data-tag='cta' data-tag-element-type='LINK' data-tag-location='ACCORDION' data-tag-outcome='INTERNALLINK' ><h3 class=\"b-accordion__title--h3\">What does USAA renters insurance typically cover?<\/h3><\/a>\n            <span class=\"b-accordion__toggle chevron-arrow-down\"><\/span>\n        <\/div>\n        <div class=\"b-accordion__content\" style=\"display: none;\">\n            <p><span style=\"font-weight: 400;\">USAA\u2019s renters insurance provides liability coverage and personal property coverage. Liability coverage protects your assets if you are found responsible in cases of bodily injury or property damage to another party. Personal property coverage protects your items if they get lost, stolen or damaged in covered cases.<\/span><\/p>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>USAA renters insurance coverage remains a top choice for eligible members, with replacement cost personal property coverage, broad protections, and uncommon inclusion of flood and earthquake coverage. However, only military service members, veterans and their immediate family members qualify for coverage with this company. With wide-ranging coverage options, competitive pricing for many households and strong [&hellip;]<\/p>\n","protected":false},"author":345,"featured_media":356526,"parent":1772,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-refresh-spr.php","meta":[],"categories":[1273],"tags":[],"post_author":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>USAA Renters Insurance Review - Reviews.com<\/title>\n<meta name=\"description\" content=\"We have evaluated multiple renters insurance companies. 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