{"id":323330,"date":"2025-11-10T14:22:11","date_gmt":"2025-11-10T19:22:11","guid":{"rendered":"https:\/\/www.reviews.com\/?page_id=111407"},"modified":"2025-11-10T14:22:11","modified_gmt":"2025-11-10T19:22:11","slug":"company-ratings","status":"publish","type":"page","link":"https:\/\/www.reviews.com\/insurance\/car\/company-ratings\/","title":{"rendered":"Auto Insurance Company Ratings"},"content":{"rendered":"\n\n <\/span>\n \n\n\n

We love car insurance. Or, more accurately: We love helping you<\/em> find the best car insurance<\/a> and the best cheap auto insurance companies<\/a>. To keep our recommendations current, we re-check three pillars that change frequently: A.M. Best Financial Strength Ratings (FSRs), the NAIC\u2019s Consumer Complaint Index for Private Passenger Auto, and the latest J.D. Power satisfaction studies. Use the ratings snapshot below as a starting point, then verify any insurer\u2019s current standing via AM Best\u2019s live resources (Guide to Best\u2019s Credit Ratings<\/a>; Rating Distribution<\/a>; Credit Rating Activity<\/a>), 2024 complaint indices on the NAIC Consumer Information Source<\/a> and Complaint Index explainer<\/a>, and the newest J.D. Power insurance studies<\/a> and press releases<\/a>.<\/p>\n\n\n

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How did we get our scores?<\/h3><\/a>\n <\/span>\n <\/div>\n
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Our scoring system blends independent, regularly updated sources: AM Best for financial strength and outlooks (see the rating guide<\/a>, live rating distribution<\/a>, and recent rating actions<\/a>), the NAIC\u2019s line-specific Consumer Complaint Index pulled from the Consumer Information Source<\/a> (use 2024 for the most current full-year results; details in the NAIC explainer<\/a>), and J.D. Power\u2019s latest 1,000-point satisfaction studies for auto insurance and auto claims (see Insurance studies<\/a> and press releases<\/a>). We mirror how shoppers actually choose: first confirm financial strength, then compare complaint experience and customer satisfaction, alongside policy features and price. Learn more about our approach below<\/a>, plus practical next steps<\/a> for saving in today\u2019s market.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n\n\n\n

Top 22 Auto Insurance Providers<\/h2>\n\n\n\n
Providers<\/strong><\/td>Reviews.com Average Rating<\/strong><\/td>Financial Strength Ratings in AM Best<\/strong><\/td>NAIC Complaint Index<\/strong><\/td>J.D. Power Customer Satisfaction Score<\/strong><\/td>Customer Support<\/strong><\/td>Coverage Options<\/strong><\/td>Online Resources<\/strong><\/td>Affordability Score (Discounts)<\/strong><\/td>Featured on Reviews.com<\/strong><\/td><\/tr>
Amica <\/td>5\/5<\/td>A+<\/td>1.02<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>\u2605<\/a>$<\/strong><\/a><\/td><\/tr>
American Family<\/td>4.6\/5<\/td>A<\/td>0.52<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>$<\/strong><\/a><\/td><\/tr>
Country Financial<\/td>4.4\/5<\/td>A+<\/td>0.28<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>4\/5<\/td>3\/5<\/td>n\/a<\/strong><\/td><\/tr>
USAA <\/td>4.4\/5<\/td>A++<\/td>n\/a<\/td>5\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>3\/5<\/td>\u2605<\/a><\/td><\/tr>
State Farm<\/td>4.4\/5<\/td>A++<\/td>0.69<\/td>3\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>4\/5<\/td>\u2605<\/a><\/td><\/tr>
Liberty Mutual <\/td>4.4\/5<\/td>A<\/td>5.5<\/td>3\/5<\/td>5\/5<\/td>5\/5<\/td>4\/5<\/td>5\/5<\/td>\u2605<\/a><\/td><\/tr>
Progressive <\/td>4.4\/5<\/td>A+<\/td>0.95<\/td>3\/5<\/td>5\/5<\/td>5\/5<\/td>4\/5<\/td>5\/5<\/td>\u2605<\/a><\/td><\/tr>
Esurance<\/td>4.4\/5<\/td>A+<\/td>1.3<\/td>2.5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>n\/a<\/td><\/tr>
National General<\/td>4.4\/5<\/td>A-<\/td>n\/a<\/td>2\/5<\/td>3\/5<\/td>5\/5<\/td>3\/5<\/td>3\/5<\/td>n\/a<\/td><\/tr>
GEICO<\/td>4.2\/5<\/td>A++<\/td>0.81<\/td>3\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>3\/5<\/td>\u2605<\/a>$<\/a><\/td><\/tr>
Travelers<\/td>4.2\/5<\/td>A++<\/td>10.25<\/td>3\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>4\/5<\/td>n\/a<\/td><\/tr>
Auto-Owners<\/td>4.2\/5<\/td>A++<\/td>0.46<\/td>3\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>2\/5<\/td>$<\/strong><\/a><\/td><\/tr>
Safeco<\/td>4.2\/5<\/td>A<\/td>1.57<\/td>3\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>4\/5<\/td>n\/a<\/td><\/tr>
AllState<\/td>4.2\/5<\/td>A+<\/td>1.09<\/td>3\/5<\/td>4\/5<\/td>4\/5<\/td>4\/5<\/td>5\/5<\/td>n\/a<\/td><\/tr>
Nationwide<\/td>4\/5<\/td>A+<\/td>0.43<\/td>3\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>3\/5<\/td>$<\/strong><\/a><\/td><\/tr>
Farmers<\/td>4\/5<\/td>A<\/td>0.86<\/td>3\/5<\/td>5\/5<\/td>5\/5<\/td>5\/5<\/td>2\/5<\/td>$<\/strong><\/a><\/td><\/tr>
Automobile Club Group<\/td>4\/5<\/td>A-<\/td>n\/a<\/td>3\/5<\/td>3\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>n\/a<\/td><\/tr>
MAPFRE Insurance<\/td>4\/5<\/td>A<\/td>7.4<\/td>2\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>4\/5<\/td>n\/a<\/td><\/tr>
The Hartford<\/td>3.8\/5<\/td>A+<\/td>n\/a<\/td>3\/5<\/td>4\/5<\/td>5\/5<\/td>5\/5<\/td>2\/5<\/td>n\/a<\/td><\/tr>
CSAA Insurance Group<\/td>3.75\/5<\/td>A-<\/td>1.24<\/td>3\/5<\/td>3\/5<\/td>4\/5<\/td>5\/5<\/td>n\/a<\/td>n\/a<\/td><\/tr>
Erie <\/td>3.6\/5<\/td>A+<\/td>1.25<\/td>3\/5<\/td>3\/5<\/td>5\/5<\/td>4\/5<\/td>3\/5<\/td>\u2605<\/a>$<\/a><\/td><\/tr>
MetLife<\/td>3.6\/5<\/td>A+<\/td>1.49<\/td>3\/5<\/td>4\/5<\/td>3\/5<\/td>5\/5<\/td>2\/5<\/td>n\/a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

(Data as of 08\/21\/2020)<\/p>\n\n\n\n

Important update for readers: The table above is a historical snapshot. For decisions today, verify each company\u2019s current AM Best FSR\/outlook on the live Rating Distribution<\/a> and recent Credit Rating Activity<\/a> pages, pull the 2024 Private Passenger Auto Complaint Index from the NAIC Consumer Information Source<\/a> (1.00 = market average; see how it\u2019s calculated<\/a>), and consult the newest J.D. Power auto insurance and claims studies<\/a> (scores on a 1,000-point scale).<\/p>\n\n\n\n

Brand changes since 2020: Esurance has been absorbed into Allstate\u2019s brand ecosystem, and MetLife Auto & Home has been integrated into Farmers (policies may be serviced by Farmers\/Foremost entities). Always match the brand you shop with the exact underwriting company listed on the policy and check that entity\u2019s AM Best FSR and NAIC complaint index.<\/p>\n\n\n\n

\u2605= Included in Reviews.com\u2019s 7 Best Car Insurance companies.<\/p>\n\n\n\n

$= Included in Reviews.com\u2019s 7 Best Cheap Auto Insurance companies.<\/p>\n\n\n <\/span>\n \n\n\n

What Do These Ratings Mean?<\/h2>\n\n\n\n

Financial strength ratings indicate an insurer\u2019s ability to meet ongoing obligations. AM Best categorizes A++\/A+ (Superior), A\/A\u2212 (Excellent), and B++\/B+ (Good) as \u201cSecure,\u201d while lower categories are \u201cVulnerable.\u201d Companies also carry an Outlook (Positive\/Stable\/Negative) and can be under review, which signals potential direction. See AM Best\u2019s Guide to Best\u2019s Credit Ratings<\/a> for definitions, and use the live Rating Distribution<\/a> and Credit Rating Activity<\/a> pages to see where today\u2019s carriers cluster and which ones have had affirmations, upgrades, downgrades, or outlook changes recently.<\/p>\n\n\n\n

The NAIC Consumer Complaint Index compares a company\u2019s share of closed, confirmed complaints to its share of premiums for a specific line and year. A value of 1.00 equals the market average; lower is better, higher is worse. When you compare insurers, select Private Passenger Auto and the most recent full year (2024 in 2025) in the NAIC Consumer Information Source<\/a> and review the methodology<\/a>. Indices can vary across lines and geographies, and very small market shares can produce volatile values (state DOIs like Texas TDI<\/a> offer helpful interpretation guidance).<\/p>\n\n\n\n <\/span>\n \n\n <\/span>\n \n\n\n

Our Car Insurance Rating System<\/h2>\n\n\n\n

We anchor our reviews to objective, current metrics. For financial stability, we cite AM Best\u2019s FSRs and Outlooks (plus complementary indicators like the Issuer Credit Rating and Financial Size Category) and recheck them against AM Best\u2019s live Rating Distribution<\/a> and Credit Rating Activity<\/a>. For consumer experience, we pull the NAIC\u2019s 2024 Private Passenger Auto Complaint Index from the Consumer Information Source<\/a> and interpret it using the NAIC\u2019s Complaint Index<\/a> guidance. For customer satisfaction, we use the most recent J.D. Power auto insurance and auto claims studies (1,000-point index; see methodologies<\/a>, Insurance<\/a>, and press releases<\/a>). We then combine these with our evaluations of customer support, coverage options, online tools, and pricing to generate a Reviews.com score.<\/p>\n\n\n\n

Financial strength rating<\/h3>\n\n\n\n

An insurer\u2019s FSR reflects its capacity to pay claims across cycles and stress events. AM Best classifies A\u2212 and above as \u201cSecure.\u201d Each rating is accompanied by an Outlook, which can foreshadow directionality, and periodic actions (affirmations, upgrades, downgrades) captured on AM Best\u2019s Credit Rating Activity<\/a>. AM Best\u2019s sector outlooks note that personal auto and homeowners experienced pressure in 2022\u20132023 from inflation and catastrophe severity, with profitability improving for many carriers as rate actions earn through; see Market Segment Outlooks<\/a> for current context.<\/p>\n\n\n\n

NAIC Ratings<\/h3>\n\n\n\n

Complaint ratios come from the NAIC\u2019s Consumer Complaint Index and are specific to a line and year. Use the Private Passenger Auto view and select 2024 in the NAIC Consumer Information Source<\/a>. The benchmark is 1.00 (market average); lower indicates fewer complaints than expected for a company of its size. Always compare within the same line and year, and consider complaint counts and market share to gauge stability. See the NAIC\u2019s overview of the metric here<\/a>.<\/p>\n\n\n\n

Customer satisfaction ratings<\/h3>\n\n\n\n

There\u2019s no real way to test an insurer\u2019s coverage or claims process before buying \u2014 to do so would be insurance fraud. But what we can<\/em> do is learn from other customers\u2019 experiences. Did they find customer service responsive? Were claims paid fairly and on time? J.D. Power\u2019s studies provide a comparable 1,000\u2011point index for auto insurance (by region\/segment) and for auto claims. See the latest results on J.D. Power Insurance<\/a> and in their press releases<\/a>. Note that USAA often appears but may be \u201cnot rank eligible\u201d due to membership limits.<\/p>\n\n\n\n

Recent trends highlighted by J.D. Power: after steep declines during heavy premium adjustments, satisfaction has begun to stabilize as price communication improves and telematics participation grows. Claims experiences continue to hinge on repair cycle time and status visibility. See study methodology details at J.D. Power methodologies<\/a>.<\/p>\n\n\n\n

Featured on Reviews.com<\/h3>\n\n\n\n

Companies with a \u201c\u2605\u201d on the table above under the Feature on Reviews.com column are our top picks for best auto insurance companies<\/a>. The companies that have a \u201c$\u201d in this column are featured in our review of the best cheap auto insurance companies<\/a>. In both cases, this means they\u2019ve met high standards for financial strength and policy offerings and have standout coverage or discount options. Click the star or dollar icon to see why each stood out.<\/p>\n\n\n\n <\/span>\n \n\n <\/span>\n \n\n\n

Next Steps<\/h2>\n\n\n\n

How does car insurance work, anyway?<\/h3>\n\n\n\n

There\u2019s a lot that goes into building a strong car insurance policy and choosing the right provider. For a crash course in auto insurance and tips about shopping around, check out our car insurance buyers\u2019 guide<\/a>. Remember that requirements and rules vary by state. For example, California\u2019s minimum liability limits increased effective January 1, 2025 (California DMV<\/a>). States also differ in rate review speed (prior approval versus file-and-use), catastrophe modeling rules (e.g., Florida uses Commission\u2011approved hurricane models; see the FCHLPM<\/a>), and emerging oversight around AI and data use in underwriting (see New York DFS 2024 AI circular<\/a> and Colorado\u2019s binding AI rules<\/a> for insurers).<\/p>\n\n\n\n

How can I save money on my car insurance?<\/h3>\n\n\n\n

Stack discounts and tailor coverage thoughtfully. Beyond bundling, multi\u2011vehicle, good student, and pay\u2011in\u2011full, consider usage\u2011based insurance (UBI) programs that use driving data to personalize price. Safe habits and lower mileage can earn credits, while risky patterns may reduce or negate savings; verify terms before enrolling (NAIC telematics overview<\/a>). Given recent price pressure captured in the motor vehicle insurance CPI (BLS CPI<\/a>), it\u2019s worth requoting after major life changes or if you can newly qualify for discounts. See our guide to cheap car insurance<\/a> for step-by-step tips.<\/p>\n\n\n\n

Where can I find more information about specific companies?<\/h3>\n\n\n\n

You can learn more about coverage options, discounts, and standout features from the top auto insurance companies in our review of nationwide car insurance companies<\/a>. You\u2019ll also find in-depth reviews of individual providers and state-by-state car insurance reviews. When comparing carriers, cross-check the underwriting company\u2019s current AM Best FSR and Outlook, look up its 2024 NAIC Private Passenger Auto Complaint Index, and review the most recent J.D. Power scores and commentary for service quality.<\/p>\n\n\n\n

Where can I compare rates?<\/h3>\n\n\n\n

Get started on your shopping with our car insurance quote tool<\/a>, which will point you toward popular providers in your ZIP code and help you start comparing rates.<\/p>\n\n\n\n

I want even more insight into the insurance industry.<\/h3>\n\n\n\n

Check out Reviews.com\u2019s millennial auto insurance report<\/a>, where we break down some of the most key factors that affect millennials when purchasing auto insurance. For broader current context, see the BLS Consumer Price Index<\/a> (motor vehicle insurance has posted unusually high year\u2011over\u2011year gains), NOAA\u2019s tracker of U.S. billion\u2011dollar disasters<\/a> affecting comprehensive losses and reinsurance costs, AM Best\u2019s Market Segment Outlooks<\/a> for insurers\u2019 credit trends, and J.D. Power\u2019s latest insurance studies<\/a> for satisfaction shifts tied to pricing, telematics, and claims cycle time.<\/p>\n\n\n\n","protected":false},"excerpt":{"rendered":"

We love car insurance. Or, more accurately: We love helping you find the best car insurance and the best cheap auto insurance companies. To keep our recommendations current, we re-check three pillars that change frequently: A.M. Best Financial Strength Ratings (FSRs), the NAIC\u2019s Consumer Complaint Index for Private Passenger Auto, and the latest J.D. Power […]<\/p>\n","protected":false},"author":345,"featured_media":352312,"parent":1760,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-reviews.php","meta":[],"categories":[1266],"tags":[],"post_author":[],"yoast_head":"\nAuto Insurance Company Ratings - Reviews.com<\/title>\n<meta name=\"description\" content=\"You\u2019ve probably noticed that financial strength scores are about as discernible as alphabet soup. 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